Beyond providing outstanding clinical care, most of us in the healthcare field are undertaking efforts to improve the patient experience in our office or facility. The problem is that sometimes there’s a disconnect between where we think we are helping and what patients actually want.
Take this example from the upcoming Quill Webinar on Sept. 22 on “Move the Needle Up: How Great Patient Experiences Can Earn Big Payer Bonuses” (click here to register).
It seemed like a great idea to reserve some parking for eye surgery patients near the facility. But then you read the sign:
And you realize the idea didn’t pan out so well in execution.
With a little bit of help, you can hone your ideas to improve the patient experience and earn some payer bonuses along the way.
That’s why we are proud to host the Quill Healthcare-sponsored September webinar:
Tuesday, Sept. 22
3 pm EST/ 2 pm CST/ Noon PST
Presented by Meryl Luallin, Partner of the SullivanLuallin Group and Patient Experience Expert
This webinar has been approved for 1.0 CEU credit through the American Academy of Professional Coders (AAPC), the Professional Association of Health Care Office Management (PAHCOM), and the American Health Information Management Association (AHIMA). It may also qualify for Certified Medical Practice Executive (CMPE) credit through MGMA. (Granting prior approval from AAPC, PAHCOM and AHIMA does not constitute endorsement of the program content or its program sponsor. Check directly with MGMA to verify CEU credit for this webinar).
Ms. Luallin will be sharing a list of free patient experience strategies for all staff members to ensure top-box ratings on the government-mandated Clinician-Group Consumer Assessment of Healthcare Professional Services (CG-CAHPS) — which can mean big bonuses from payers.
This is a critical event for anyone on your practice management and care team staff. Learn more about registering and reserve your spot today.