Executive Team: Specialists in Payer Contracting
Get to you know your Healthcents executive management team.
CEO, Mr. Steve Selbst leads our business operations including contracting and provider reimbursement analysis. He is responsible for all of Healthcents Inc.’s business processes, contracts management, negotiations, and computing systems which are used to enable Healthcents to get providers maximum reimbursements on payer contracts. He has successfully negotiated over 15,000 payer contracts and is the inventor of RevolutionSoftware, Healthcents’ state-of-the-art web service product for payer contracts’ analysis. Under Steve’s leadership, many of the largest practices in the USA have become our reference accounts. Steve leads the development and delivery of our Blueprint for Success class, which is sponsored by medical associations such as the AUA. He teaches medical providers the “secret sauce” about how to negotiate payer contracts. Steve is a featured speaker and payer contracting expert for associations and companies including Medtrade, AAOE, Coding Leader, AAHAM, NHIA and many others.
Steve’s background includes over two decades of executive management with IBM, and he is well known in the software and healthcare businesses as a leader who builds new businesses quickly and profitably. His experience includes the managing of complex multi-site and multi-company software development including labs in North America, Europe and Asia Pacific. He managed a staff of over 300 people in the development of complex business intelligence software used by companies all over the world for query, reporting and data analysis. Steve has been quoted in many press releases and was one of the industry leaders in the development of metadata standards across enterprises and has built several strategic business partnerships including one of the most important OLAP (On Line Analytic Processing) business agreements in the industry. Steve holds a BS in Business from Arizona State University, Summa Cum Laude, and was invited to apply for a Fulbright Scholarship.
Founder and President, Ms. Susan Charkin MPH, leads client strategy and new business development. Susan has a very successful and proven track record in enabling medical care providers to make more money. Susan’s background includes 20 years of experience in senior contracting positions with Health Net, Blue Cross of California, Blue Shield of California, Blue Cross Blue Shield of the National Capital Area (Washington, D.C.), Aetna, MaxiCare and UCSF.
Susan has a complete understanding of healthcare reimbursement from the perspective of both providers and insurance companies and is one of the few individuals in the USA with this unique background. Susan is also a leading author and national speaker on managed care contracting issues and has been published in journals such as Specialty Capitation and the Emergency Medical Services Insider Journal. She holds a Masters in Public Health Administration from USF and was a Trustee at Natividad Medical Center, a 160+ bed public tertiary care facility in central California. Susan not only has the ability to define a current plan to maximize your provider reimbursement today, but also she has the insight and knowledge to define and implement a commercial payer reimbursement plan that will stand the test of time to maximize your reimbursements going forward in this era of new healthcare reform and uncertainty.
Director of Accounts, Ms. Donna Elliott has been successfully leading and closing payer contracts for our premier clients, with a track record of enabling healthcare providers to make more money on their agreements. Donna is a payer contracting specialist, with a background that includes 20 years of experience in contracts’ negotiations positions with healthcare providers as well as local, regional, and national health insurance companies. Donna has a comprehensive understanding of healthcare reimbursement from both the provider and payer perspectives that allows her to foster strong business relationships with healthcare organizations to enhance insurance agreements. Donna’s skills and experience are complimented by her education in finance and accounting, including a Bachelor of Science degree from Central Michigan University and a Master of Science in Finance from Walsh College of Accountancy and Business Administration.
Online Marketing Manager, Ms. Lisa Frank leads online marketing, communications and SEO efforts for Healthcents as well as many of our clients. Lisa brings over a decade of experience in Internet Marketing. Her background includes e-Commerce Communications at Things Remembered where she managed all online communication including, e-blasts, copy and content creation. Since 2004, she has successfully managed her own consulting business assisting a nationwide base of clients with their online marketing and search needs. Her extensive experience specializes in all areas of internet marketing including; social media marketing, search engine optimization, web content development, search engine marketing, website optimization, pay-per-click advertising, and e-mail marketing. Lisa holds a BA in Communication from the University of North Carolina at Greensboro.
Director of Practice Management, Ms. Martha Sutton brings over 30 years of medical and revenue cycle management experience to Healthcents. Martha began her career focusing on DME and Home Healthcare and later co-founded a respiratory disease management firm (AirLogix) that touched over 4 million covered lives. Martha has maintained key roles within the medical field including direct patient care, business and financial management and executive administration. Her responsibilities have included business operations and oversight of medical documentation, billing, coding, contracting, credentialing, compliance, reimbursement and profit recovery. Martha has worked with large and small sized medical practices, DME companies, medical transportation entities, independent diagnostic testing facilities, skilled, non-skilled and assisted living facilities, and ambulatory service centers. She is a member of the Medical Group Management Association (MGMA), American Academy of Professional Coders and the Healthcare Business Management Association (HBMA). She has a Bachelor’s degree in Health Care Administration, holds an Allied Health professional license, and is certified by the American Academy of Professional Coders.