Quill Healthcare, the one place for all of your everyday office products and healthcare essentials, is pleased to announce its January webinar, “SECRET SERVICE REVEALED: Customer service tips from an “undercover” Mystery Patient!” presented by Ms. Meryl Luallin, Consultant / Partner SullivanLuallin Group.
This free webinar is open to Quill Healthcare customers and select medical practices. Mark your calendars for January 20, 2015, at 3:00pm EST, 2:00pm CST, Noon PST. This session’s duration is 90 minutes.
Space is limited to the first 250 enrollees, please enroll now.
This high value webinar is the fifth in our popular monthly series. The goal is to teach practices how to make every patient experience an exceptional positive experience.
Patient satisfaction surveys may provide good data, but they don’t always tell the complete story about a patient’s experience with your practice. This program describes the pits and peaks in the life of a mystery patient and provides specific service tips from high scoring groups that make every patient experience extraordinarily great!
Ms. Luallin is a 20+ year patient experience consultant. She is a regular speaker for Medical Associations, including MGMA, at both the national and state levels. She and her partner, Kevin Sullivan, developed a patient satisfaction survey system used by hundreds of practices nationwide. To help clients boost patient survey scores, increase patient compliance, and obtain Pay for Performance bonuses, she and her company work with practices to implement Service Quality Initiatives that improve the service performance of physicians and staff members. Physicians and administrators, upset with low patient satisfaction scores, turn to Ms. Luallin for help in identifying the doctor’s limitations and recommendations for improvement. As a professional shadow coach, Ms. Luallin has helped hundreds of grateful doctors move from the bottom to the top quartile on their survey rankings. SullivanLuallin is also an AdminiServe partner for patient satisfaction surveys and customer service.
Don’t miss this unique opportunity to learn how to increase your practice’s revenue by maximizing bonuses through better patient survey techniques and results.
Quill.com is pleased to offer all webinar attendees a discount of $15 when spending $75 or more on healthcare supplies, and a $30 discount when spending $150 or more on healthcare supplies. Details will be provided during this webinar.
For more information about Quill Healthcare:
Healthcare Direct Line: 800-789-1186 or www.quill.com/healthcare