Move the Needle Up
How Great Patient Experiences Can Earn Big Payer Bonuses
Tuesday, Sept. 22
3 pm EST/ 2 pm CST/ Noon PST
Presented by Meryl Luallin, Partner of the SullivanLuallin Group and Patient Experience Expert
This webinar has been approved for 1.0 CEU credit through the American Academy of Professional Coders (AAPC), the Professional Association of Health Care Office Management (PAHCOM), and the American Health Information Management Association (AHIMA). It may also qualify for Certified Medical Practice Executive (CMPE) credit through MGMA. (Granting prior approval from AAPC, PAHCOM and AHIMA does not constitute endorsement of the program content or its program sponsor. Check directly with MGMA to verify CEU credit for this webinar).
To qualify to attend, you need to do one of the following:
- Shop and buy $150 or more in practice supplies at Quill.com/healthcare. At checkout, use coupon code QZ5DLR47 and save $20 off when you purchase $150 or more in practice supplies. Write down your Quill order number that you receive once you use the coupon. More details are available at https://healthcents.com/quillsept15coupon.pdf.
- If you have already placed an order at Quill.com/healthcare since September 1, 2015 for a minimum of $150 in practice supplies on at least one order, please look up your Quill order number.
Next, visit our registration site and enter the Quill order number that used coupon code Q25DLR47 (Please note: this is not coupon code QZ5DLR47) or the order number from a Quill purchase of at least $150 in practice supplies since September 1, 2015.
That’s it – just two steps and you are ready to go!
About the Patient Experience Webinar
As a result of the Affordable Care Act, Medicare and many commercial insurers are focusing on what’s called the “triple aim:” a) better health outcomes; b) at lower cost; c) with happier patients.
Many payers are requiring data regarding clinical outcomes and patient satisfaction, and Medicare provides financial rewards to physicians who score well on “patient experience.”
This webinar will cover the new government-mandated patient satisfaction questionnaire, the Clinician-Group Consumer Assessment of Healthcare Professional Services (CG-CAHPS), used by large practices today and soon to be required for smaller practices. Further, attendees will learn which questions, when improved, are most predictive of high ratings on “overall satisfaction” and “willingness to recommend” the provider.
Finally, attendees will learn specific no-cost service strategies for all staff members and physicians that ensure top-box ratings and maximum patient experience bonuses.
About the Speaker: An Experience in Patient Experience
Ms. Luallin, partner of the SullivanLuallin Group, is one of the leaders in the patient experience field, serving as a consultant for more than 20 years. She and her partner, Kevin Sullivan, developed a patient satisfaction survey system used by hundreds of practices nationwide. To help clients boost patient survey scores, increase patient compliance, and obtain pay-for-performance bonuses, she and her company work with practices to implement service quality initiatives. As a professional coach, Ms. Luallin has helped hundreds of physicians move from the bottom to the top quartile on their survey rankings. SullivanLuallin is also a MGMA AdminiServe partner for patient satisfaction surveys and customer service.