Executive Team: Specialists in Payer Contracting
Get to know your Healthcents executive management team.
CEO, Healthcents, Mr. Armando Cardoso
Mr. Cardoso has advised and led healthcare teams from multiple perspectives: investment banking, private equity, healthcare providers, healthcare insurance companies, and healthcare vendors. He is an industry expert in fee-for-service and value-based contracting.
Most recently, he led a national team at Ascension (national health system with 2,600+ sites of care in over 20 states) responsible for creating the analytics to enable managed care contracting negotiations and informing payor strategy – representing billions of dollars in net patient service revenue (NPSR), hundreds of contracts, across all lines of business and sites of care.
Prior to Ascension, he served as Head of Growth for Clover Health (venture capital backed Medicare Advantage heath insurance company), where he was responsible for securing licensure, national contracting, and sales efforts across the country.
Prior to Clover, he led a team at CareCentrix (a post-acute care specialty benefit manager and portfolio company of Summit Partners) accountable for Western/Mid-American provider networks (28 states) and national Traditional Home Health (THH) providers, in aggregate representing: 6+ million members, 1,800+ providers, and $250+ million of Commercial, Medicare, and Medicaid NPSR.
Prior to CareCentrix, he was in finance advising and investing in healthcare companies. Working in Morgan Stanley’s Healthcare Investment Banking team in New York and Summit Partners Healthcare Private Equity team in Boston.
Armando earned a degree in finance and accounting from Georgetown University.
VP of Operations, Ms. Nicole Medina leads the management of all Healthcents’ personnel and assures that all Healthcents’ clients and operations are functioning smoothly and that all employees and the Healthcents business is meeting their goals and objectives. She has been successfully leading and closing payer contracts for our premier clients since 2015 and has successfully enabled healthcare providers to make more money on their payer agreements. Nicole is also our HR executive, and is responsible for budgets and business growth. Nicole is responsible for assuring high customer satisfaction for all Healthcents’ clients.
Many Healthcents’ client references are the result of Nicole’s payer contracting expertise and attention to detail. Nicole brings over a decade of experience in project management, administration and finance.
Account Executive, Ms. Courtney Pollock is a key Healthcents’ Executive and has been successfully negotiating and closing payer contracts for key Healthcents’ clients for over four years. She is an expert both in contracts’ negotiations and contracts’ analytics. Courtney has successfully managed many large client engagements including many of the largest medical practices, ASC’s, Behavioral Health Facilities, Specialty laboratories, and DME companies in the US. Courtney also has experience in network build out and successfully managing the contracting efforts, including analytics, for a new IPA. Courtney has built excellent business relationships with many of the largest and most influential state based and national payers.
Courtney, above all, is focused on customer satisfaction and is always there for our customers in need of assistance and extra help. She is the ultimate team player. Courtney is an expert in RevolutionSoftware™ and her efforts have resulted in many of our client references.
Prior to her career with Healthcents, Courtney was a medical biller and office manager. Courtney understands providers needs well, having worked for one herself.
Healthcare Marketing Manager, Ms. Lisa Frank leads both traditional and online marketing, communications and SEO efforts for Healthcents as well as many of our clients. Lisa brings over a decade of experience in Internet Marketing. Her background includes e-Commerce Communications at Things Remembered where she managed all online communication including, e-blasts, copy and content creation.
Since 2004, Lisa has successfully managed her own consulting business assisting a nationwide base of clients with their marketing and search needs. Her extensive experience specializes in all areas of internet marketing including; social media marketing, search engine optimization, web content development, search engine marketing, website optimization, pay-per-click advertising, e-mail marketing, and print ad creation. Lisa holds a BA in Communication from the University of North Carolina at Greensboro.